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Insulet Corporation
Service Delivery Specialist, IT - Tijuana, MX (On-site)
Join Insulet Corporation as a Service Delivery Specialist in Tijuana, MX. Leverage your ServiceNow skills for Tier 1/2 support, ITIL knowledge, and endpoint management.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 21, 2025
Insulet is looking for a highly motivated and performance-driven Service Delivery Specialist to join their expanding team. The ideal candidate will have experience working with automated, secure, and scalable technical solutions, and a strong understanding of cybersecurity risks and implications. The role involves providing Tier 1 and 2 technical support to system users, troubleshooting network and server hardware, and ensuring customer support service levels are met.
Requirements
- ITIL v3 familiarity and experience
- ITIL Certification
- ServiceNow Certification
- 1+ years of hands-on ServiceDesk experience
- Experience installing and troubleshooting Windows Operating systems
- Experience installing and troubleshooting Mac Operating systems
- Experience installing and troubleshooting applications across a variety of systems environments
- Experience with Apple and Android mobile products and MDM provisioning
- Experience with endpoint management platforms (Microsoft SCCM, VMware AirWatch)
- Experience working with wired and wireless corporate networks
Benefits
- Benefits are not specified in the job description
- On-site and hybrid work arrangements
- Opportunity to work with a global and highly regulated company
Requirements Summary
1+ year of ServiceDesk experience, strong understanding of secure endpoint management, ITIL v3 familiarity and experience
