Service Desk Agent

We are seeking a dynamic Service Desk Agent to provide front-line support for customer incidents and service requests, playing a crucial role in our growth plans.

Requirements

• Professional expertise on iSeries architecture (Subsystems, jobs, queues), with experience in RPG/RPGLE, SQLRPGLE, CL, DB2.
• Experience on any IBMi system POWER 7/8/9/10, OS IBMi V6 and above, with experience on executing As400 administrative tasks without assistance.
• Data analysis experience with BI and printing tools such as Qlik, Adobe AEM etc.
• Excellent triage, troubleshooting, and problem-solving skills with Hands-on experience of forming and executing SQL queries on IBMi DB2.
• Incident management experience with Support ticketing software (Zendesk, ServiceNow etc.), databases and remote access methodologies.
• Ability to create technical documentation for issues & resolutions.
• Strong vendor management and escalation management skills.
• Should be ready to work in 24X7 shift operations.
• Excellent verbal and written communications skills in English
• Familiarity with Windows, SQL and VMware and network equipment like routers, switches, firewalls etc.

Benefits

• Professional Development: We're committed to fostering professional development and career growth.
• Flexible Work arrangements: Experience the liberating flexibility of working hours that suit your lifestyle.
• A Collaborative and Innovative culture: At Iptor, our culture thrives on recognition, trust, and respect.