Service Desk Analyst

We are looking for a Service Desk Analyst to provide first-line customer support in response to incidents and service requests. The successful candidate will work in a growing operational support team, maintaining a high level of customer satisfaction and ensuring all client enquiries and escalations are responded to promptly and professionally.

Requirements

• Previous experience of working within a service desk environment
• Good IT skills, good working knowledge of Microsoft applications
• Strong customer service skills
• Ability to manage and prioritise working in a fast-paced environment
• Ability to take personal responsibility for actions and see them through to completion
• Good communication skills; written and verbal
• The ability to work under pressure in an operational environment
• Experience with ServiceNow and Jira Service Desk is desirable

Benefits

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Dynamic Working