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Leidos
Service Desk Engineer (Tier 3 Support)
Join Leidos as a Service Desk Engineer (Tier 3 Support) in Washington, DC. Leverage ServiceNow skills to resolve technical issues and support ARPA-H. 8+ years IT experience required. Competitive pay and growth opportunities.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 11, 2025
Leidos is seeking a Service Desk Engineer to support its Advanced Research Projects Agency for Health (ARPA-H) program. The ideal candidate will have exceptional customer engagement, technical, and analytical skills, with experience in resolving technical client support in a service desk setting.
Requirements
- Bachelor's degree and 8+ years of experience supporting a service desk or IT support team
- Ability to obtain a Public Trust Clearance
- Active Public Trust Clearance
- Experience with Zendesk and ServiceNow ticketing systems
- M365 (SharePoint, Teams, OneDrive) and migration support, a plus
- JAMF 100
- Apple Certification, CompTIA certification or Windows Certification (at least 1 is required from this area)
- HDI Certification
- Experience within healthcare domain (preferably FDA, NIH, or agencies in HHS), is highly preferred
Benefits
- Competitive pay range $80,600.00 - $145,700.00
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
Requirements Summary
8+ years of experience in IT support, experience with Zendesk and ServiceNow, and M365 and JAMF certifications are required
Apply now
Washington
|
District of Columbia
United States
Senior
In-Person
Full Time
80600-145700 USD/year
