Service Desk/EOC Manager

The Service Desk/EOC Manager will oversee staff supporting the agency's systems, hybrid cloud infrastructure, and applications, monitoring and responding to incidents, escalations, and customer service requests.

Requirements

• Bachelor's Degree or equivalent experience
• At least 5 years of relevant IT experience
• 3+ years of supervisory experience
• 24x7 on call experience
• Experience running a Service Desk or Operation Center
• Experience with Incident Management (Remedy, ServiceNow, etc)
• Excellent written and communication skills
• Ability to present to executive management incident debriefs and root cause analysis reports

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)