Service Desk Lead - Octopus

The Service Desk Lead is responsible for overseeing the daily operations of the service desk team, ensuring high-quality customer support, and implementing strategies to improve service delivery.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field; or equivalent experience.
• Minimum of 5 years of experience in IT support, with at least 2 years in a managerial or supervisory role.
• Strong leadership and team management skills.
• Excellent problem-solving and analytical abilities.
• Proficiency in IT service management tools and ticketing systems (e.g., ServiceNow, Jira, etc.).
• Knowledge of ITIL best practices and IT service management frameworks.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure and handle multiple priorities.
• ITIL certification or other relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) preferred.

Benefits

• Competitive salaries paid in USD.
• Working with Tech gurus.
• Working from an outstanding work office space in New Cairo.
• Opportunities for professional development and career growth.
• Dynamic and collaborative work environment.