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Bell Integration
Service Desk Manager
Service Desk Manager at Bell Integration in Portsmouth. Lead IT support using ServiceNow, manage teams, and ensure effective service delivery. ITIL certified.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 11, 2025
The Service Desk Manager is responsible for leading and managing the IT Service Desk team, ensuring the effective delivery of support services to end-users in line with business objectives.
Requirements
- Experience with IT Service Management tools (e.g., ServiceNow, JIRA)
- Strong knowledge of Windows, Mac OS, and various enterprise systems
- Familiarity with networking, hardware troubleshooting, and software support
Benefits
- Leadership and management experience
- Strong communication and interpersonal abilities
- Ability to handle high-pressure situations and manage multiple priorities effectively
Requirements Summary
Bachelor’s degree in IT or a related field, or equivalent work experience; 1-2 years of experience in a service desk or IT support role; ITIL Foundation certification
