Service Desk Specialist (Dentons Business Services EMEA)

Dentons Business Services EMEA is seeking a Service Desk Specialist to provide first-level support to IT users, troubleshoot and resolve hardware, software, network, and application issues, and communicate effectively with users.

Requirements

• Experience in an IT technical client–facing role.
• Knowledge of PC hardware set-up and configuration (including printers and wireless devices).
• Knowledge of Microsoft based operating systems and tools (Windows 10, Group Policies and Active Directory).
• Passion for Apple iOS, iPadOS and MacOS products and services.
• Experience in using ticketing system would be beneficial (e.g. Jira, ServiceNow, BMC, …).
• Previous experience in dealing with vendors and IT procurement.
• Ability to document IT processes and procedures would be beneficial.
• Ability to write and update VB/PowerShell scripts would be beneficial.
• Experience working in an ITIL driven environment is welcomed.
• Confident English speaker.
• Able to communicate in non-technical terms with his internal clients.
• Problem diagnosis and analytical skills.
• A team player with the focus on quality, accuracy and positive internal client experience.

Benefits

• Private medical healthcare provided by Medicover
• MultiSport card
• Benefit Cafeteria system
• Veterinary care for your pet provided by PetHelp
• Possibility to participate in prviate insurance plan
• An additional day off for your birthday
• Tailored learning & development opportunities