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Bell Integration
Service Desk Technician
Join Bell Integration as a Service Desk Technician in Portsmouth. Provide 1st line support using ServiceNow, ensuring customer satisfaction. Experience required.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 6, 2025
You will be responsible for carrying out first line technical support activities to provide a proactive and reactive support service to achieve customer satisfaction.
Requirements
- Previous experience working in a 1st Line IT support environment
- Experience working with ticketing systems, in particular ServiceNow, and communications solutions such as Jabber and other Chat software
- Experience working in a Contact Centre
- Customer service and administration
- Experience adhering and working towards agreed SLAs and KPIs
Requirements Summary
Self-starter, articulate in both verbal and written communication, professional approach to work
