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ArcelorMittal
Service Management Leader
Join ArcelorMittal in Luxembourg as a Service Management Leader. Oversee teams, manage ITSM projects, and enjoy benefits like skill development programs.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 19, 2024
ArcelorMittal is looking for a Service Management Leader to oversee and manage transversal Service Management teams, services and value realization. The ideal candidate will have strong leadership skills, ITIL practical experience and certification, and experience working in ServiceNow ITSM tools.
Requirements
- Strong leadership skills and people management experience
- Ability to manage multiple concurrent projects and summarize status to senior executive level
- Creative and strategic thinking
- Adapt and work effectively with a variety of situations and groups
- Proactive and takes initiative and ownership
- Excellent written and oral communication
- Excellent interpersonal skills
- 3+ years in an ITSM leadership role
- ITIL practical experience and certification
- Demonstrated success in partnering with IT management and team members to deploy ITSM in an iterative manner over time
- Experience working in ServiceNow ITSM tools and utilizing strong analytical skills
Benefits
- Enrollment in the ArcelorMittal University and mentoring programmes to develop new skills, knowledge and fresh perspectives
- Unlimited access to the ArcelorMittal Learning Platform to boost development
Requirements Summary
Strong leadership skills, ITIL certification, and experience in ServiceNow ITSM tools
