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IG&H
Service Manager
Join IG&H as a Service Manager to oversee service delivery in the pension market. Leverage ITIL and ServiceNow skills for operational excellence. Enjoy competitive benefits!
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 3, 2025
As a Service Manager at Truston, you will be responsible for delivering and managing service delivery to customers in the pension market. You will monitor processes, set up and register incidents, and ensure operational continuity and quality.
Requirements
- Experience at a Managed Services and/or a management organization
- Knowledge and practical experience with ITIL processes
- Experience with ITSM application(s), preferably ServiceNow
- Experience with audit processes and the demonstrable existence and operation
Benefits
- Excellent salary
- Fixed contract from day one
- Good pension scheme and disability insurance
- Attractive profit-sharing scheme
- Home working arrangement
- Internet allowance
- Mobility allowance
- 28 vacation days, with the possibility of purchasing additional days
- Possibility of part-time work (32 hours, 4 days a week
Requirements Summary
Experience in ITIL processes, ITSM, audit processes, and managing customer expectations. Practical experience with ServiceNow
