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IG&H
Service Manager
Join IG&H as a Service Manager in Utrecht. Leverage ServiceNow skills to enhance service delivery in the pension market. ITIL knowledge required. Excellent benefits!
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 3, 2025
As a Service Manager at Truston, you will deliver and manage service delivery to customers in the pension market, monitoring processes and incidents, and ensuring compliance with agreed-upon processes and SLAs.
Requirements
- Experience at a Managed Services and/or a management organization
- Knowledge and practical experience with ITIL processes
- Experience with ITSM applications, preferably ServiceNow
- Experience with audit processes and demonstrating existence and operation
- Experience with managing customer expectations
- Experience in effectively de-escalating situations
- Experience in improving processes
- Knowledge of pension processes (preference)
Benefits
- Excellent salary
- Fixed contract from day one
- Good pension scheme and disability insurance
- Attractive profit-sharing scheme
- Home working arrangement
- Internet allowance
- Mobility allowance
- 28 vacation days, with the option to purchase additional days
- Part-time work (32 hours, 4 days a week)
Requirements Summary
4-6 years of experience in Managed Services and/or a management organization, with knowledge of ITIL processes, and experience with ITSM applications
