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Visa
Service Owner
Join Visa in Bogota as a Service Owner to drive change using ServiceNow. Leverage ITSM expertise for service improvement. Competitive salary and growth opportunities.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 2, 2025
The Service Owner will drive transformational change within the service by identifying and implementing innovative solutions to address evolving business needs. They will measure service efficiency, ensure optimal performance, and drive continuous improvement initiatives to enhance service quality.
Requirements
- 5 or more years of relevant work experience
- Bachelor's Degree or at least 2 years of work experience with an Advanced degree
- Strong knowledge of ITSM frameworks and tools, particularly ServiceNow
- Ability to analyze complex data, identify trends, and drive continuous improvement
- Proven experience in strategic planning, transformational leadership, and operational management
- Excellent verbal, written, and presentation skills
- Proven experience in transformational risk management, budgeting, and ensuring compliance within an IT service environment
- Strong leadership and organizational skills
- Good understanding of process orientation, understanding of project management techniques, methodologies, and best practices
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Visa's commitment to diversity and inclusion
Requirements Summary
5+ years of experience in IT service management, strong knowledge of ITSM frameworks, and excellent communication skills
