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Alcon
ServiceNow Analyst/Developer
Join Alcon as a ServiceNow Analyst/Developer in Warsaw. Design automated test scripts, collaborate on applications, and drive service improvement. Requires 3+ years in ServiceNow. Benefits include flexible hours, attractive salary, and a comprehensive benefits package.
Mid-Level
ServiceNow Role Type:
Application Developer
System Administrator
ServiceNow Modules:
Configuration Management Database
Human Resources Service Delivery
IT Operations Management
IT Service Management
Integration Hub
Now Platform App Engine
Service Catalog
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
January 15, 2025
As a ServiceNow Analyst/Developer at Alcon, you will design, create, and execute automated test scripts using ServiceNow's Automated Test Framework to verify the functionality of custom applications, configurations, and updates within the ServiceNow platform. You will collaborate with Alcon application owners to model and onboard applications into ServiceNow according to Alcon’s Common Services Data Model and drive Continuous Service Improvement initiatives.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a combination of education and experience
- Minimum of 3 years of experience with the ServiceNow Platform
- Hands-on experience in Automated Test Framework (ATF) development, maintenance, and automated regression testing
- Hands-on experience in Common Service Data Model (CSDM) and Service Modeling
- Proficient in data mapping, data modeling, and data validation
- Hands-on experience in Continuous Service Improvement (CSI)
- Strong understanding of Service Management (ITIL) principles and practices
- Familiarity with ServiceNow modules such as ITSM, ITOM, or HRSD is preferred
- ServiceNow Certified System Administrator certification (mandatory)
- ServiceNow Automated Test Framework (ATF) Administrator certification (mandatory)
- ITIL v4 Foundation certification (preferred)
- Working knowledge of ServiceNow Orchestration, Flow Designer, and IntegrationHub is a plus
- Fluent in English (spoken and written). Additional language proficiency is preferred
Benefits
- Opportunity to work in best-in-class Organization among Medical Devices/Equipment sector
- Truly international environment and daily interactions with colleagues from all over the world
- Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)
- Permanent employment contract, attractive base salary and annual bonus
- Flexible hours and hybrid model of work (3/2, weekly)
- Brand new office in Marynarska 15, Warsaw, with a lot of facilities inside
Requirements Summary
Bachelor’s degree, 3+ years of experience with ServiceNow, experience with Automated Test Framework, Common Service Data Model, and Continuous Service Improvement
