ServiceNow Developer

We are seeking a highly motivated and detail-oriented ServiceNow Developer with 2-3 years of experience to join our IT team. The ServiceNow Developer will be responsible for supporting the development and maintenance of our ServiceNow platform, with a focus on customer productivity, process improvements and automation efforts.

Requirements

• Collaborate closely with various teams, business stakeholders, and end-users to understand requirements and deliver effective ServiceNow solutions.
• Maintain and update the existing ServiceNow platform and configurations as required.
• Utilize in-depth knowledge of the ITSM module to enhance incident, problem, change, and request management processes.
• Write, test, and debug scripts and code to support ServiceNow applications and integrations.
• Work with senior developers to ensure code quality and adherence to best practices.
• Identify opportunities for process automation and efficiency improvements within the ServiceNow platform.
• Manage and maintain the configuration of the ServiceNow platform, ensuring accuracy, integrity, and compliance with established standards.

Benefits

• Job in a people-first culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging.
• Benefits of a technology company that leads with humanity—driving business priorities alongside meaningful social, community, and societal impact.
• Ciena values the diversity of its workforce and respects its employees as individuals.
• Ciena is an Equal Opportunity Employer, including disability and protected veteran status.