ServiceNow domain ITSM architect

We are looking for an experienced ServiceNow ITSM Architect to join our team at Telia Company. The successful candidate will lead the design, implementation, and optimization of ServiceNow IT Service Management solutions, driving impactful solutions and leading stakeholders through their digital transformation journeys.

Requirements

• Extensive experience (5+ years) in ServiceNow ITSM architecture and implementation
• Deep understanding of ITSM modules such as Incident, Problem, Change, Knowledge, Service Catalog, and Request Management
• Strong background in ITIL best practices and ServiceNow ITIL configurations
• Proven experience in designing and delivering complex, enterprise-level ServiceNow solutions
• Ability to lead cross-functional teams and manage client-facing projects
• Strong troubleshooting, problem-solving, and analytical skills
• Excellent communication skills to effectively present technical concepts to non-technical stakeholders
• ServiceNow certifications, such as Certified ServiceNow System Administrator or Certified ServiceNow Implementation Specialist
• Fluency in English is required, and proficiency in another Nordic language is a plus
• Desired skills include experience with ServiceNow integrations such as REST, SOAP, and MID Server, as well as knowledge of Agile and Scrum methodologies
• Previous experience with ServiceNow platform development, including scripting, UI customization, or Service Portal, is a plus
• Familiarity with ITIL V4, CI/CD pipelines, and SAFe fundamentals will be highly beneficial for success in this role

Benefits

• Comprehensive benefits package tailored to your local market
• Opportunities for remote work
• Chance to earn a bonus based on your performance and Telia's results