ServiceNow Engineer

As a ServiceNow Engineer at LivePerson, you'll develop custom solutions to ease internal processes, working with multiple ServiceNow instances and integrating systems like Confluence, Jira, Slack, Workato, and Salesforce. You'll collaborate with the team to identify opportunities for automation and simplification, and drive business solutions from inception to implementation.

Requirements

• 3+ years of experience in coding on Java, Json, Python, JavaScript, HTML, CSS, Angular, XML.
• 1+ years ServiceNow Developer with implementation certifications.
• 1+ years ServiceNow Administrator experience.
• Experience in developing integrations (interfacing) of 3rd party systems with ServiceNow using ServiceNow Integration Hub, Flow Designer, REST API / Webhook / SOAP and other methods.
• Strong working knowledge of ServiceNow ITSM components such as Service Catalog, Change/Incident/Problem Management, Knowledge base,Twilio Notify Plugin for On-call Escalation, Ticket Management, SLA, Performance Analytics, Major Incident Workbench, Service Operations Workspace, Service Portfolio Management, etc.
• Basic knowledge of CMDB structure, transform maps and import tables.
• Experience implementing systems using the Agile/Scrum methodology (Atlassian tools) as part of a full software development life cycle: Analysis, Design, Coding, Testing, and Release Rollout.
• Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, Script Includes, Flow Designer workflow’s scripted actions, etc.),
• Experience with SQL (Structured Query Language) and relational database administration.
• Basic knowledge and experience with Predictive Intelligence and Virtual Agent configuration.

Benefits

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Access to internal professional development resources.
• Additional: Food Vouchers.