ServiceNow Platform Technical Lead & ITSM Solution Manager

We are seeking a ServiceNow Platform Technical Lead & ITSM Solution Manager to lead the transformation of our ServiceNow ecosystem, driving AI-powered automation and innovation to enhance enterprise-wide digital Operations.

Requirements

• 3+ years of ServiceNow solution design and implementation leadership
• Deep expertise in ITSM, ITOM, ITBM, and CMDB
• Experience in ServiceNow system administration and platform implementation
• Strong ITIL expertise
• Strong background in IT governance, CMDB management, and compliance
• Experience in ITSM process standardization, automation, and continuous improvement
• Proven ability to lead ITSM transformation projects and ServiceNow enhancements
• Strong stakeholder engagement, people and vendor management, and business alignment skills
• Ability to translate business needs into technical ServiceNow solutions
• Experience in Project Plan Design, Implementation, and Agile Delivery

Benefits

• 25 annual paid leave
• Flexible working hours
• Food vouchers
• Transportation allowance
• Additional medical & dental insurance
• Life insurance
• Sports card with 90/10 coverage
• Various learning & development opportunities
• Yearly performance evaluation plans
• Social clubs & Wellbeing initiatives
• Team buildings & social events
• Employee Referral Program