Site IT Tech Manager

The Site IT Technical Manager will lead a local team of IT professionals, delivering and improving IT infrastructure, tools, and services to support the workforce across their site. They will have an in-depth understanding of ETS technologies and services, as well as the delivery organization, operations, and engagement ways of working.

Requirements

• Minimum 7 years of relevant experience
• Minimum Bachelor's degree
• Experience in a Service Manager role with a consistent track record of owning, being accountable, and running an IT Service/Platform/Tools in a medium-large organization
• Fluent in English written and spoken, second language beneficial but not essential
• Solid experience in the Bio/Pharma or Retail industry for service
• Solid experience of service delivery and exploitation
• Deep technical understanding across a range of technologies/domains
• Superb communication and engagement skills and a confirmed relationship management professional
• Strong stakeholder skills to manage local negotiations, expectations, and resolutions
• Strong influencing, networking, and team working skills
• Solid experience working in a standards/governed/compliant environment
• Strong working knowledge of ServiceNow ITSM Toolset or similar
• Demonstrable experience handling local vendors, contracts, renewals, RFP activities
• Leader and great teammate – sets example for team or coaches others, effective collaboration across your region with your peers
• Experience managing, developing teams with an open, honest, accountable, and collaborative team environment

Benefits

• Annual base pay $123,678.40-$185,517.60
• Short-term incentive bonus opportunity
• Eligibility to participate in equity-based long-term incentive program (salaried roles)
• Retirement contribution (hourly roles)
• Commission payment eligibility (sales roles)
• Qualified retirement program (401(k) plan)
• Paid vacation and holidays
• Paid leaves
• Health benefits including medical, prescription drug, dental, and vision coverage