Site Reliability Engineer

We are seeking a Site Reliability Engineer to join our Global Command Center team in Gdansk, Poland. The successful candidate will be responsible for delivering technical solutions, analyzing chronic and major issues, and acting as an escalation for GCC engineers. The role involves working with cross-functional teams, writing new software, and providing technical support to operations or other development teams.

Requirements

• Deliver technical solutions for a single product and/or participates in complex projects
• Lead and be accountable for straight-forward projects that are not complex in nature
• Operates with a moderate level of guidance and direction
• Immediate project or QA/Software Development Engineer team
• Engage with cross-functional teams to execute
• Write new software, makes modifications to existing software, or integrates software applications and modules in accordance with agreed-upon specifications.
• Ability to understand low-complexity business requirements and translate them into coding
• Actively participates and collaborates in meetings, processes, agile ceremonies and interaction with other technology groups.
• Ability to interpret code and solve problems based on existing good practices and standards
• Participates in the code review process for learning purposes
• Acts on the correction of incidents identified by the continuous code quality inspection tool
• Need for moderate guidance and review in carrying out activities
• Executes on provided design
• May provide technical support to operations or other development teams
• Creates and maintains all required technical documentation / manual related to assigned components to ensure supportability.
• Makes suggestions for problem solutions or software enhancements, which will typically be reviewed by a more senior developer.
• Implements solutions as directed within standards
• Participates in project planning sessions with team members to analyze development requirements, provide design options, and provide work breakdown and estimates of work.
• Provides status updates for own scope of work within projects.
• Participates in internal team and status meetings.
• Develops software using disciplined software development processes, adhering to team/company standards and software best practice guidelines, and corporate policies.
• Explains difficult issues and obtains agreement as needed
• Support the support team in resolving customer issues and remote access
• Establishes and maintains ongoing relationships with customers
• Understands the markets we serve, our products and customers along with their needs and priorities
• Knowledge of business rules related to the company's products
• Able to review and understand business, functional, technical and/or project requirements
• Business knowledge related to the products in which we operate
• Performs root cause analysis of problems with some complexity
• Understands product strategy & objectives. Aligns Software Development Engineering work accordingly.
• Addresses routine objections and concerns with limited support; knows when escalation is needed
• Creates operating mechanisms to ensure all voices are heard within the project team; commits to team decisions once made.
• Identifies opportunities to improve business and technology processes
• Shares information clearly and articulately via all mediums to all audiences
• Actively participates and collaborates in meetings, processes, agile ceremonies, and interaction with other technology groups
• Learns and adapts; bounces back from setbacks.
• 3-5 years of experience
• Good understanding of Unix/Linux, Windows administration
• Experience in working on any public cloud like AWS, Azure
• Proficiency in the following general areas: Java (Java 1.7/Java 1.8), Javascript, Python, Jenkins, ServiceNow, MSTFS/ADO and/or Github experience providing technical support to Enterprise networks.
• Good understanding of database technologies
• Programming/Scripting languages such as Python, Perl,Powershell, Java / J2EE, HTML.
• Experience working with logging tools (ex- Logstash and/or Kibana) and monitoring tools like Datadog
• Security.
• Hands on experience in implementing an DevOps pipeline using Jenkins and the AWS CI / CD tool sets.
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.

Benefits

• Hybrid Work Model
• Wellbeing
• Culture
• Learning & Development
• Social Impact
• Purpose Driven Work