SITEC - Requirements/Report Writer - MacDill AFB

The Requirements/Report Writer position is responsible for gathering requirements from the customer and developing reports within the ITSM tool to meet those requirements. The job requires excellent analytical thinking, problem-solving, and communication skills. The position involves developing and designing technical reports, proposing resolutions to address issues, and recommending changes to policies and procedures.

Requirements

• HS degree with 6 years of experience
• 4 years of experience with AS/AA degree
• 2 years of experience with BS/BA degree
• DoD TS/SCI clearance
• DoD 8570.01M IAT AND
• ITIL Foundations OR
• Project+ OR
• Certified Associate in Project Management (CAPM)
• Experience with BMC Remedy
• Experience with BMC Smart Reporting or Yellowfin Dashboards
• Experience working in a federal government environment
• Information technology background
• Experience working with an ITSM tool such as BMC Remedy/Helix, ServiceNow, Jira, etc
• Experience with requirements gathering
• Experience with IT report development in relational databases

Benefits

• Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law