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ServiceNow
Sr. Dir., Customer Analytics
Join ServiceNow in Addison, TX as Sr. Dir. of Customer Analytics. Lead AI initiatives, manage teams, and drive personalized automation. 15+ years in B2B required.
The Mothership
Expert/Leadership
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 26, 2025
As a Sr. Dir., Customer Analytics, you will lead the AI and Analytics roadmap for the end-to-end customer journey, leverage generative AI and classic AI to enable intelligent, personalized automation, and manage a team of Product Managers, Data Engineers, Data Scientists, and BI Developers.
Requirements
- 15+ years of professional experience in the B2B Customer domain
- 5+ years of people management experience, leading or influencing technical teams
- Ability to communicate with and influence senior business executives
Benefits
- base pay of $237,800 - $416,200
- equity (when applicable)
- variable/incentive compensation
- health plans, including flexible spending accounts
- 401(k) Plan with company match
- ESPP
- matching donations
- flexible time away plan
- family leave programs
Requirements Summary
15+ years of experience in B2B Customer domain, 5+ years of people management experience, ability to communicate with senior business executives
