Support Operations Manager

We are looking for a Manager of Support Operations to join us in shaping and scaling our global customer experience at Wiz. In this role, you will report to the Sr. Director of Customer Solutions and Experience Operations and work alongside cross-functional teams to drive both strategic initiatives and hands-on improvements across our support ecosystem.

Requirements

• 6+ years of experience in support operations, customer experience, or technical operations roles, preferably in a high-growth SaaS environment.
• Proven ability to lead strategic initiatives while executing hands-on in a fast-paced, evolving environment.
• Experience implementing and optimizing support tools such as ServiceNow or similar platforms.
• Deep understanding of global support models and workforce planning.
• Track record of building and operationalizing premium or tiered support offerings.
• Strong analytical skills with the ability to build and interpret reports, dashboards, and KPIs.
• Customer-first mindset with a passion for enhancing support experiences through process and tooling.
• Excellent cross-functional collaboration skills with experience working across product, engineering, and customer-facing teams.
• Strong leadership, communication, and mentoring abilities.
• Experience with cloud security or cybersecurity is a plus.

Benefits

• Wiz is an equal opportunity employer.
• We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
• We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.