Support Operations Manager

Join Wiz, a fastest-growing startup, in shaping and scaling our global customer experience. As the Manager of Support Operations, you will define and drive the roadmap for scaling Wiz's customer support organization and lead the enhancement and operationalization of premium support services.

Requirements

• 6+ years of experience in support operations, customer experience, or technical operations roles, preferably in a high-growth SaaS environment.
• Proven ability to lead strategic initiatives while executing hands-on in a fast-paced, evolving environment.
• Experience implementing and optimizing support tools such as ServiceNow or similar platforms.
• Deep understanding of global support models and workforce planning.
• Track record of building and operationalizing premium or tiered support offerings.
• Strong analytical skills with the ability to build and interpret reports, dashboards, and KPIs.
• Customer-first mindset with a passion for enhancing support experiences through process and tooling.
• Excellent cross-functional collaboration skills with experience working across product, engineering, and customer-facing teams.
• Strong leadership, communication, and mentoring abilities.
• Experience with cloud security or cybersecurity is a plus.

Benefits

• Medical, dental and vision insurance
• Home Office Setup reimbursement
• Flexible Spending Accounts
• Monthly Connectivity reimbursement
• Employee Assistance Program (EAP)
• Short- and Long-term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan (with employer match)
• Flexible paid time off + 11 paid holidays
• Paid leave programs, including parental, pregnancy health, medical and bereavement leave