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Fanatics
Supv Support Technology
Join Fanatics in Atlanta as a Supv Support Technology. Lead a technical support team, manage incidents, and utilize ServiceNow for effective IT solutions.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 14, 2025
This role is responsible for handling incident and request management, team support and coverage, technical troubleshooting, ServiceNow administration, and escalation handling. The supervisor will lead, coach, mentor, and raise up their IT staff, including merit planning, goal setting, and PIP planning.
Requirements
- Supervisory experience leading a technical support/service desk team
- Technical knowledge of enterprise IT environments, including Windows, macOS, ServiceNow, Azure AD, Okta, Duo, Microsoft Intune, Jamf, PowerShell, Genesys contact center solutions, and Jira
- Strong troubleshooting skills, excellent communication skills, customer-focused mindset, ability to plan and execute system changes, and ability to lift computer equipment up to 50 lbs
Benefits
- Excellent opportunities for professional growth and development
- Competitive salary and benefits package
- Opportunities to work with a fast-paced and innovative IT team
Requirements Summary
2+ years of support center supervisor experience, strong troubleshooting skills, and excellent communication skills
