Systems Analyst

The Systems Analyst will analyze and conduct Major Problem Review of complex IT issues, identify root causes, and oversee the problem management process within the ServiceNow tool. The role involves working with stakeholders, data analysis, and continuous improvements.

Requirements

• 2+ years of relevant work experience and a Bachelors degree
• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Bachelor degree in IT, Engineering, or related Technology field
• 3+ years experience in IT Service Management or IT Operations
• 3+ years experience in IT Problem Process Management
• Strong technical knowledge of Service Now platform, especially Problem and Incident Management modules.
• Strong analytical, research, interpersonal and problem-solving skills required

Benefits

• Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program
• Potential sales incentive payments (if applicable)
• Bonus and equity