Technical Product Support Lead

Technical Product Support Lead position is posted under IQVIA's Information Management organization, responsible for operational support, client relationships, and offshore resource management.

Requirements

• 3-5 years' experience with Snowflake, Atomic, and Python
• Technical Skills:
• In-depth knowledge of data warehousing principles and practices.
• At least three years' experience as an operations lead supporting enterprise-wide data platforms.
• At least two years' experience with cloud warehouse technologies such as Snowflake, Redshift, or Databricks.
• Experience in monitoring bi-directional data integration/ETLs between internal and external systems.
• Experience in managing production support ticket queues using systems like ServiceNow, Remedy, or CloudFront.
• Experience in generating operations reports for business stakeholders.
• Experience in writing complex queries to troubleshoot issues in critical client environments.
• Proficiency with the Python programming language.
• Non-Technical Skills:
• Strong Analytical skills.
• Strong English Communication & written skills.
• Strong Time Management & Organization Skills.
• Have a positive attitude and the desire to learn.
• Should have the Passion for the work.
• Ability to effectively manage multiple project tasks at once.

Benefits

• Incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits