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ServiceNow
Technical Support Engineer
Join ServiceNow as a Technical Support Engineer in Tokyo. Resolve customer issues, leverage AI, and enjoy a commitment to quality and equal opportunity.
The Mothership
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Customer Service Management
Human Resources Service Delivery
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
February 17, 2025
The Technical Support Engineer will resolve technical cases for customers, using excellent communication and problem-solving skills to answer questions and troubleshoot issues. The role requires understanding of the ServiceNow platform and core functionalities, as well as proficiency in Japanese and English.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 3-5+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Personal commitment to quality and customer service
- Proficient Japanese speaking and fluent English
Benefits
- Export Control Regulations
- Equal Opportunity Employer
- Accommodations
- Work Personas
Requirements Summary
Experience with AI, 3-5 years of customer support experience, problem-solving skills, quality and customer service commitment, Japanese and English proficiency
