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ServiceNow
Technical Support Engineer
Join ServiceNow as a Technical Support Engineer in Sydney. Leverage your JavaScript and technical skills to resolve customer issues on the ServiceNow platform. Competitive pay, benefits, and flexible work await!
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 27, 2025
We are seeking a Technical Support Engineer to join our team. In this role, you will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. You will be responsible for providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues.
Requirements
- 2+ years of related experience within either application technical support or software development environment
- Experience in working with JavaScript development skill for the purposes of writing and troubleshooting
- Strong knowledge on LDAP/Active Directory, SSO or other authentication or user management systems
- Strong understanding of Email Infrastructure
- Advance knowledge on Web Services (consuming or providing)
- Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
- Strong working knowledge on Network infrastructure
Benefits
- Competitive compensation
- Generous benefits
- Flexible work arrangements
- Collaborative and inclusive work environment
Requirements Summary
2+ years of related experience, JavaScript development skill, strong knowledge on LDAP/Active Directory, Email Infrastructure, Web Services, Data Extraction Technologies, and Network infrastructure
