Technical Support Engineer, Integrations

As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will be responsible for managing and resolving the most challenging issues and escalation for the customer and providing technical guidance in addressing their business needs. The focus will be on addressing complex Integration issues that are inbound or outbound of the ServiceNow Platform.

Requirements

• 2+ years of related experience within either application technical support or software development environment
• Experience in working with JavaScript development skill for the purposes of writing and troubleshooting
• Well-developed experience implementing, maintaining, or supporting two (or more) of the following: LDAP/Active Directory, SSO or other authentication or user management systems, Email Infrastructure, Web Services, Data Extraction Technologies, or Network infrastructure
• Strong knowledge on OAuth and OIDC
• Experience providing SaaS / PaaS support
• A fundamental understanding of ITIL framework
• Experience diagnosing performance-related issues
• Experience using tools like Splunk/Wireshark and understand of common SaaS cloud and on-premise infrastructure components
• Java and PowerShell development skill for the purposes of troubleshooting
• Advance knowledge of the components in a web applications stack
• Experience with relational databases (e.g. MySQL, Oracle)
• Experience using Linux/Unix OR Microsoft Server

Benefits

• Competitive compensation
• Generous benefits
• Professional atmosphere
• Flexible work arrangements
• Work-life balance and well-being