Technical Support Specialist

We are looking for a Technical Support Specialist to join our Support team in the UK Stoke office. As a Technical Support Specialist, you will be responsible for supporting our global customers and ensuring we solve their time-sensitive issues in the most efficient way.

Requirements

• Fluent written and verbal English
• Minimum 2 years of Application or Internal IT Support experience or Application Support experience
• Experience of ticket administration via service desks – JIRA is preferred, ServiceNow, Fresh Desk, Sales Force considered (among others)
• SQL Query Writing for reporting, data manipulation and investigation
• Advanced Windows Server Operating System understanding – Domain Controllers, Active Directory, DNS, Server Manager etc.
• Understanding of ITIL best practices for customer support
• Basic understanding of networking principals
• Software troubleshooting and problem-solving skills

Benefits

• Legal & General Pension Scheme (optional)
• 25 day’s annual holiday
• Summer and Christmas company parties
• A fun, ambitious, and committed team of smart people to work with
• A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged.