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RELEX Solutions
Technical Support Specialist
Join RELEX Solutions in London as a Technical Support Specialist. Support customers, solve technical issues, and enjoy benefits like 25 days holiday.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
Sales
ServiceNow Modules:
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 14, 2024
RELEX Solutions is seeking a Technical Support Specialist to join their UK office. The role involves supporting customers via tickets, learning new technologies, and working on problem-solving technical tickets.
Requirements
- Fluent written and verbal English
- Minimum 2 years of Application or Internal IT Support experience
- Experience of ticket administration via service desks (JIRA, ServiceNow, Fresh Desk, Sales Force)
- SQL Query Writing for reporting, data manipulation and investigation
- Advanced Windows Server Operating System understanding
- Understanding of ITIL best practices for customer support
- Basic understanding of networking principals
- Software troubleshooting and problem-solving skills
Benefits
- Legal & General Pension Scheme (optional)
- 25 day’s annual holiday
- Summer and Christmas company parties
Requirements Summary
BSc degree in Business Information’s Systems, Computer Science or relevant experience
