Technology Service Desk Engineer

We are looking for a Technology Service Desk Engineer to join our team at Nuffield Health. The successful candidate will be responsible for providing exceptional support services to our organisation, using their technical ability to automate and streamline the support we deliver. The role involves troubleshooting and resolving hardware, software, and network-related issues, and collaborating with technology teams to solve complex problems.

Requirements

• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent work experience
• Proven experience in a technology service desk or support role, providing second-line technical assistance to end-users
• Strong understanding of service management principles and ITIL framework
• Familiarity with ITSM platforms, ideally ServiceNow
• Excellent problem-solving and analytical skills, with the ability to prioritise and manage multiple tasks effectively
• Exceptional interpersonal and communication skills, with the ability to interact with diverse stakeholders

Benefits

• Free private healthcare
• Gym membership
• Cycle to work scheme