Nuffield Health

Technology Service Desk Engineer

Join Nuffield Health in Epsom as a Technology Service Desk Engineer. Provide top-notch support, troubleshoot issues, and enjoy benefits like free healthcare and gym membership.

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Direct Hire
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Entry Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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IT Service Management
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
March 5, 2025

We are looking for a Technology Service Desk Engineer to join our team at Nuffield Health. The successful candidate will be responsible for providing exceptional support services to our organisation, using their technical ability to automate and streamline the support we deliver. The role involves troubleshooting and resolving hardware, software, and network-related issues, and collaborating with technology teams to solve complex problems.

Requirements

  • Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent work experience
  • Proven experience in a technology service desk or support role, providing second-line technical assistance to end-users
  • Strong understanding of service management principles and ITIL framework
  • Familiarity with ITSM platforms, ideally ServiceNow
  • Excellent problem-solving and analytical skills, with the ability to prioritise and manage multiple tasks effectively
  • Exceptional interpersonal and communication skills, with the ability to interact with diverse stakeholders

Benefits

  • Free private healthcare
  • Gym membership
  • Cycle to work scheme

Requirements Summary

Bachelor's degree in Computer Science or IT, 2+ years of experience in technology service desk or support role, strong understanding of ITIL framework