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KPMG Australia
Technology Services Consultant
Join KPMG Australia as a Technology Services Consultant in Gold Coast. Leverage ServiceNow for incident resolution, ITIL knowledge, and enjoy flexible hours.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 7, 2025
We are seeking a Technology Services Consultant to join our team in Gold Coast, Australia. The role involves providing customer-centric support, inventory management, and technical troubleshooting. The ideal candidate will have strong customer and communication skills, proficiency in Microsoft 365 Suite, and experience with ITIL practices.
Requirements
- Strong customer and communication skills
- Proficiency in Microsoft 365 Suite (Outlook, Excel, Word)
- Experience using ServiceNow (or other service management tools) for Incident and Request resolution
- Knowledge in ITIL practices, and preferred certification in ITIL 3 or 4
- Sound understanding of Windows architecture and tools, as well as decent proficiency in Mac architecture and tools
- Sound understanding of mobile technologies, such as iOS and Android troubleshooting
Benefits
- Flexible hours and locations
- Generous paid parental leave and career breaks
- Retail discounts
- Health and wellbeing initiatives
- Learning and growth opportunities
- Salary packaging options
Requirements Summary
Strong customer and communication skills, proficiency in Microsoft 365 Suite, and experience with ITIL practices
