As a Technology Services Consultant, you will provide customer-centric technical support, manage inventory, and engage with users to build positive relationships. The role requires a fascination with technology, strong communication skills, and proficiency in Microsoft 365 Suite and ServiceNow.
Requirements
- Strong customer and communication skills
- Proficiency in Microsoft 365 Suite (Outlook, Excel, Word)
- Experience using ServiceNow (or other service management tools) for Incident and Request resolution
- Knowledge in ITIL practices, and preferred certification in ITIL 3 or 4
- Sound understanding of Windows architecture and tools, as well as decent proficiency in Mac architecture and tools
- Sound understanding of mobile technologies, such as iOS and Android troubleshooting
Benefits
- Flexible hours and locations
- Generous paid parental leave and career breaks
- Retail discounts
- Health and wellbeing initiatives
- Learning and growth opportunities
- Salary packaging options