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ERP International
Tier 1 Service Desk Analyst - Washington DC
Join ERP International as a Tier 1 Service Desk Analyst in Washington, DC. Leverage ServiceNow for ITIL asset management. 5+ years experience required. Competitive benefits!
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 4, 2025
ERP International, LLC is seeking a Full Time Tier 1 Service Desk Analyst to support the DFC CFESS technical support program. The ideal candidate will have 5+ years of Tier 1 Service Desk Management Experience in an automated setting and experience developing and managing ITIL process-based asset management in an automated ticketing system such as ServiceNow.
Requirements
- Bachelor's Degree in Computer Studies or a related field of study
- 5+ years of Tier 1 Service Desk Management Experience in an automated setting
- Experience developing and managing ITIL process-based asset management in an automated ticketing system such as ServiceNow
- Clearance Requirements: Must be able to obtain a DFC Public Trust Clearance including background check
Benefits
- Competitive Salaries & Benefits
- Remote & Flexible Work Schedules
- Health Advocate & Concierge Services
- Unlimited Job-Related Training & Development
- Employee Recognition & Incentive Programs
- Employee Appreciation & Company Sponsored Events
- Opportunity to work with leading edge technology
- Community Outreach & Charity Work
Requirements Summary
5+ years of Tier 1 Service Desk Management Experience, Bachelor's Degree in Computer Studies, and ability to obtain a DFC Public Trust Clearance
Apply now
Washington
|
District of Columbia
United States
Mid-Level
In-Person
Full Time
62000-65000 USD/year
