VPII, Head of IT Service Operations

We are seeking a VPII, Head of IT Service Operations to lead 24/7 operations for all Incident Management, Critical Incident Management, Problem Management, and Infrastructure Site Reliability support activities across cloud, on-premise, and partner solutions. This person will have the leadership skills, technical infrastructure expertise, and communication skills required to oversee and manage critical incident events for LPL focused on reducing MTTR and implementing appropriate processes and procedures to improve incident bridge response, command and control, and NOC first call/alert resolution.

Requirements

• Minimum of 10 years experience in increasing levels of responsibility managing technology operations, preferably in the financial services industry providing high-performing and high-availability solutions.
• Expertise in providing production operations for cloud technologies, particularly AWS and Azure, along with data center-related solutions for servers (Cisco UCS, x86, Blade Servers), operating system support (Windows, Linux, and VMWare), network, and databases (SQL, Oracle.)
• Experience with ServiceNow modules including Incident, Service Request, Change, Problem, Knowledge Management, and reports
• Experience in the selection and management of SLAs for technology vendor partners.
• Bachelor’s degree in computer science or related field.

Benefits

• 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.