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WPP
WPP Open L2 Support Engineer
Join WPP as an Open L2 Support Engineer in Kuala Lumpur. Provide top-tier support, manage teams, and enhance platform stability. 3+ years in tech support required.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 12, 2025
WPP is seeking a Support Engineer to provide world-class support services to customers across their platform. The role involves being the point of coordination and escalation for all support activities in the region, ensuring the stability and resiliency of the platform, and providing a quality service experience to customers.
Requirements
- Minimum of three years' experience providing technical support for enterprise-level applications and technologies
- Proven ability to manage teams within an application support domain
- Experience configuring and managing customer issue management tools such as JIRA, Zendesk, and ServiceNow
- Experience working with reporting tools to measure performance and identify areas for improvement
- Proficient in managing an SLA-driven service for multiple clients
- Some experience with coding and software development life cycle (SDLC)
- Some experience of SQL and scripting (Python)
- API calls strong understanding and experience(Postman)
- GCP Foundation
- Terraform strong understanding
- Kubernetes/GKE/Minikube understanding
- ArgoCD
- Datadog
- Statuspage
- Pagerduty
Benefits
- Passionate, inspired people
- Scale and opportunity
- Challenging and stimulating work
Requirements Summary
Minimum 3 years of experience in technical support, proven team management skills, and experience with customer issue management tools and SLA-driven services
