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Citi
Applications Support Analyst 2 - C10 - HEREDIA
Join Citi as an Applications Support Analyst 2 in Heredia. Leverage ServiceNow skills in ITIL, manage incidents, and support finance applications.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Human Resources Service Delivery
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Job description
Posted on:
April 10, 2025
Production Management team is seeking a highly motivated IT professional to join our Applications Support team in Costa Rica. The Applications Support group is responsible for the production environment for a wide range of applications used by Finance, Risk, Compliance and Human Resources functions within the company.
Requirements
- 2-4 years of experience in System Analysis, applications support roles.
- Knowledge or working experience with Unix or Linux environment.
- Knowledge of ETL jobs.
- Knowledge or working experience on relational databases - Oracle, Microsoft SQL.
- Extensive experience in writing complex and efficient SQL DML statements is a plus.
- Experience in Incident, Problem Management: Incident tracking & reporting.
- Managing ticketed query system.
- ServiceNow knowledge is a plus (ITIL)
Benefits
- Comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
- Disaster recovery testing
- Post release checkouts after application releases and infrastructure updates.
- Develop and maintain technical support documentation.
- Experience in Incident, Problem Management: Incident tracking & reporting.
- Managing ticketed query system.
Requirements Summary
2-4 years of experience in System Analysis, applications support roles, knowledge of Unix or Linux environment, knowledge of ETL jobs
