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ServiceNow
Technical Support Engineer
Join ServiceNow as a Technical Support Engineer in Heredia, leveraging AI and troubleshooting skills to enhance customer experiences. Bilingual required.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 18, 2025
Technical Support Engineer will resolve technical cases created by customers and provide excellent customer support experiences using various technologies.
Requirements
- Experience in leveraging AI into work processes, decision-making, or problem-solving
- 0-2+ years customer facing technical support experience
- Proficiency in Portuguese, English, and Spanish
- Ability to troubleshoot difficult technical issues
- Ability to read basic Java/JavaScript code
Benefits
- Equal opportunity employer
- Accommodations for candidates with disabilities
- Export control regulations compliance
Requirements Summary
Experience with AI, customer support, and language proficiency. Ability to troubleshoot and read code
