Senior Technical Support Engineer

Join ServiceNow as a Senior Technical Support Engineer and be part of a global organization that guides customers through critical issues, ensuring timely and effective case resolution. The role involves resolving technical cases, providing excellent customer support experiences, and working with the ServiceNow platform.

Requirements

• 4+ years customer facing technical support experience
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Ability to troubleshoot difficult technical issues with ease and complexity
• Ability to read basic Java/JavaScript code
• Ability to explain solutions to complex technical problems
• Personal commitment to quality and customer service

Benefits

• Automation Team