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State Street
Client Success Representative, VP
Join State Street as a Client Success Representative, VP in Melbourne. Leverage ServiceNow skills to enhance client satisfaction in financial services. 7+ years required.
Direct Hire
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
IT Service Management
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 15, 2025
Client Success Representative, VP responsible for managing production Charles River IMS systems for multiple Clients as part of the Charles River Software as a Service (Saas) offerings.
Requirements
- Experience with Financial Services Investment Management, Trading or related systems highly preferable (e.g. Charles River IMS)
- Proficiency in designing, planning, operating, and delivering IT services, enhancing IT processes and improving customer value.
- Proven ability to partner with various internal departments to deliver superior customer service.
- Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
- Bachelor’s degree in technical or analytical discipline
- Minimum of 7+ years’ finance relevant industry experience
- SalesForce / ServiceNow experienced user preferred
Benefits
- generous medical care
- insurance
- savings plans
- flexible Work Program
- wealth of development programs and educational support
- paid volunteer days
- matching gift program
- access to employee networks
Requirements Summary
7+ years of finance experience, Bachelor’s degree in technical or analytical discipline, ITSM certification preferred
