Shift Manager, Site Reliability Engineering (Federal team)

We are seeking a Shift Manager, Site Reliability Engineering - Federal – 3rd Shift to lead a team of SREs in ensuring the reliability and availability of critical enterprise platforms/applications for federal sector clients, driving automation and continuous improvement.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Hands-on technical skills in Linux, databases, systems and coding.
• 2+ years of experience in a team leadership or management role.
• 6+ years of experience with 24x7 cloud operations, and geographically distributed infrastructure.
• Experience with design and implementation of monitoring solutions for large and scalable environments.
• Experience working in software, platform, and infrastructure delivered as a service.
• Knowledge of principles and methods involving ITIL v3.
• Outstanding interpersonal skills and strong communication skills, both written and verbal.
• Uncompromising attention to detail.
• Bachelor's degree in Computing Science or related technical field, or equivalent work experience.

Benefits

• We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths.
• Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
• ServiceNow is an equal opportunity employer.