Wrist Service Center is looking for an ERP Release Management Specialist to manage the release process for our ERP system, ensuring smooth updates and minimal disruption to business operations. The ideal candidate will collaborate with cross-functional teams to optimize the ERP release process and maintain system stability.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Proven experience in an ERP release management or IT service support role (at least 7-10 years)
- ITIL certification v4 (ITIL Foundation or higher)
- Hands-on experience with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics AX, etc.) and their release processes
- Experience with release management tools and software (e.g., Freshservice, ServiceNow, Zendesk, JIRA, Azure DevOps, etc.) is preferred
- Strong understanding of ERP systems and their architecture
- Excellent project management and organizational skills