Expert Programs Senior Delivery Manager

The Expert Programs Senior Delivery Manager owns the coordination and management of the Certified Architect programs offered by ServiceNow. The role requires a deep understanding of the ServiceNow architect persona and experience in leveraging or critically thinking about how to integrate AI into work processes.

Requirements

• 12+ years managing multiple large programs/projects, in enterprise environments
• 5+ years’ experience across a variety of applications within the ServiceNow platform
• 3+ years’ experience directly engaged in ServiceNow implementations
• Experience in leveraging or critically thinking about how to integrate AI into work processes
• Excellent project and program management and organization skills
• Experience facilitating training or mentorship in demanding technical organizations
• Strong interpersonal and communication skills
• Ability to work collaboratively with a diverse group of stakeholders
• Current knowledge of effective learning and development methods
• An understanding and respect of diverse learning needs and communication styles

Benefits

• Work Personas: flexible, remote, or required in office
• Equal Opportunity Employer
• Accommodations: accessible and inclusive experience for all candidates
• Export Control Regulations: obtain export control approval from government authorities