Expert Programs Senior Delivery Manager

We are seeking an Expert Programs Senior Delivery Manager to lead the coordination and management of our Certified Architect programs. The successful candidate will have experience in leveraging AI, managing multiple large programs/projects, and facilitating training or mentorship in demanding technical organizations.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 12+ years managing multiple large programs/projects, in enterprise environments
• 5+ years’ experience across a variety of applications within the ServiceNow platform
• 3+ years’ experience directly engaged in ServiceNow implementations
• Excellent project and program management and organization skills
• Experience facilitating training or mentorship in demanding technical organizations
• Strong interpersonal and communication skills
• Ability to work collaboratively with a diverse group of stakeholders
• Current knowledge of effective learning and development methods including understanding of training trends and best practices
• An understanding and respect of diverse learning needs and communication styles which vary across countries, regions and business units

Benefits

• Flexible and inclusive work environment
• Opportunity to work with a global market leader in AI-enhanced technology
• Chance to contribute to the creation of educational content for Expert Programs Alumni
• Support for professional development through mentoring and training