We are looking for an End-user support analyst who is enthusiastic, passionate and has a financial and service delivery background with hands on mentality within the department of Business Partner Services.
Requirements
- University BSc Degree or equivalent
- Several years of experience with the ITIL framework and Service Delivery
- Hands-on experience with creation of dashboards (f.e. via PowerBI)
- 2 - 5 years’ experience in communication and/or customer experience
- Knowledge of and experience with ServiceNow application
- Collaboration skills and ability to work across both functional and geographical lines
- Pro-active, persuasive with excellent communication skills
- Good analytical skills and sound judgment
- Fluent in English (written and spoken)
- Knowledge of IT and Banking business, processes, procedures
Benefits
- Opportunities for personal growth in a continuously evolving environment