ING Nederland

Finance End-User Support Analyst

Join ING Nederland in Manila as a Finance End-User Support Analyst. Leverage your ITIL and ServiceNow expertise to enhance service delivery. Benefits include personal growth opportunities.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Reporting and Analytics
Department - JobBoardly X Webflow Template
Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
December 2, 2024

We are looking for an End-user support analyst who is enthusiastic, passionate and has a financial and service delivery background with hands on mentality within the department of Business Partner Services.

Requirements

  • University BSc Degree or equivalent
  • Several years of experience with the ITIL framework and Service Delivery
  • Hands-on experience with creation of dashboards (f.e. via PowerBI)
  • 2 - 5 years’ experience in communication and/or customer experience
  • Knowledge of and experience with ServiceNow application
  • Collaboration skills and ability to work across both functional and geographical lines
  • Pro-active, persuasive with excellent communication skills
  • Good analytical skills and sound judgment
  • Fluent in English (written and spoken)
  • Knowledge of IT and Banking business, processes, procedures

Benefits

  • Opportunities for personal growth in a continuously evolving environment

Requirements Summary

University BSc Degree or equivalent, several years of experience with the ITIL framework and Service Delivery, knowledge of and experience with ServiceNow application