Finance End-User Support Analyst

We are looking for an End-user support analyst who is enthusiastic, passionate and has a financial and service delivery background with hands on mentality within the department of Business Partner Services.

Requirements

• University BSc Degree or equivalent
• Several years of experience with the ITIL framework and Service Delivery
• Hands-on experience with creation of dashboards (f.e. via PowerBI)
• 2 - 5 years’ experience in communication and/or customer experience
• Knowledge of and experience with ServiceNow application
• Collaboration skills and ability to work across both functional and geographical lines
• Pro-active, persuasive with excellent communication skills
• Good analytical skills and sound judgment
• Fluent in English (written and spoken)
• Knowledge of IT and Banking business, processes, procedures

Benefits

• Opportunities for personal growth in a continuously evolving environment