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Booz Allen Hamilton
IT Change and Problem Manager
Join Booz Allen Hamilton as an IT Change and Problem Manager in McLean, VA. Leverage ITIL and ServiceNow skills to enhance change management practices. Benefits include health, tuition assistance, and professional development.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 10, 2025
The IT Change and Problem Manager will lead the adoption and delivery of change and problem management practices, based on ITIL service support principles, and coordinate the implementation of all changes to production services.
Requirements
- 5+ years of experience managing IT service management practices
- 3+ years of experience with IT service management systems, including ServiceNow
- Experience reporting on key performance and quality indicators for change enablement and problem management
- HS diploma or GED
Benefits
- Health, life, disability, financial, and retirement benefits
- Paid leave
- Professional development
- Tuition assistance
- Work-life programs
- Dependent care
Requirements Summary
5+ years of IT service management experience, 3+ years of ServiceNow experience, HS diploma or GED
Apply now
McLean
|
Virginia
United States
Mid-Level
Hybrid
Full Time
99000-225000 USD/year
