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Atlas Energy Solutions
IT Service Desk
Join Atlas Energy Solutions in Austin, TX as an IT Service Desk leader. Leverage ServiceNow skills to enhance IT support, manage vendors, and drive KPIs. Benefits include full health coverage and 401K match.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 1, 2025
Drive exceptional IT support by leading the Service Desk roadmap and integrating internal teams and vendors. Define and track KPIs, manage vendor relationships, and lead a customer-focused team to deliver high-quality service.
Requirements
- 5+ years of experience in IT support with 2-3 years in a managerial role
- ITIL Foundation Certification or higher
- Experience managing vendors in a service management or outsourcing context
- Proficiency in IT service management tools (e.g., ServiceNow, Jira Service Management)
- Strong analytical skills for identifying trends, conducting root cause analysis, and implementing solutions
Benefits
- 100% covered Medical, Dental, and Vision
- 401K with company match, immediate vesting
- Paid time off and 15+ company paid holidays
Requirements Summary
5+ years of IT support experience, ITIL Foundation Certification, vendor management experience, IT service management tool proficiency, strong analytical skills
