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Operations Manager (ServiceNow)
Join CACI International Inc as an Operations Manager (ServiceNow) in Chantilly, VA. Lead a team in managing ServiceNow ITSM/ITOM, ensuring efficient operations. Requires 7+ years of experience, active secret clearance, and ServiceNow certifications. Benefits include healthcare, wellness, and retirement support.
Job description
The Operations Manager (ServiceNow) will provide hands-on technical guidance and oversight to a team of Platform Architects and Developers for the Sustainment and Administration of an Enterprise ServiceNow implementation. The role requires leading the sustainment/Tier 2/Tier 3 efforts performed by developers, engineers, and technicians supporting the platform while ensuring procedures are properly documented, tickets are being worked proactively, and workloads are evenly distributed among team members.
Requirements
- Active secret clearance
- DoD 8570 IAT Level II Certification (ex: Security+)
- Bachelor’s Degree and 7+ years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience)
- ServiceNow Certified System Administrator certifications
- 3+ years’ experience leading operations teams
- 3+ years’ experience working in ServiceNow ITSM, ITOM or ITAM
- Experience with the maintenance of Microsoft Windows and/or Linux systems
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
Requirements Summary
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