.svg)
ServiceNow
Principal Success Architect
Join ServiceNow as a Principal Success Architect in Toronto. Drive customer success using ServiceNow expertise, fostering C-level relationships and strategic roadmaps.
The Mothership
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 27, 2025
The Principal Success Architect will develop C-level executive relationships and relationship management across customer accounts, improving Customer Outcomes and customer's product adoption and value realization. An ideal candidate will have a senior-level position and successful track record in management consulting, solution consulting, and/or industry consulting focused on digital, technology, and organizational transformation.
Requirements
- Cultivate trusted advisor status with executive customer stakeholders
- Become an expert in ServiceNow value methodology and engage in regular value review with customers
- Understand customer strategic goals and contribute to customer roadmap development aligned with the customer’s product adoption strategy
Benefits
- Flexible work environment
- Equal opportunity employer
- Accommodations for candidates with disabilities
Requirements Summary
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, Canadian citizenship or permanent residency status and reside in Toronto, Canada, 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
